Thanks Ben, Frederick, and Rick! I agree with you Ben. Alert/Notification client was probably not the best technical decision; however, the gateway has been around for several years, so when the actual decision was made by Micromuse, the future for the Remedy Alert/Notification "service" was probably much brighter. IBM will have to come up with a new plan when support for the Alert "service" is dropped.
I have increased the field length on the Alert Text field and everything seems to be working...even alerts with longer text. I am going to push the limits of the gateway in our development environment to see what Netcool will accept. From there, I'll adjust the max value down on the Alert Text field. Thanks for your help! Thanks, Jonathan Jones Southern Company Services 205-257-4799 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ben Chernys Sent: Wednesday, May 19, 2010 1:26 PM To: [email protected] Subject: Re: Alert Text on Alert Events - max length ** You can test the Netcool aspect (there's not great doc there) by adding a text field and increasing its size until Netcool complains (in the Netcool Gateway log). You don't have to do much with the text field. Perhaps just log it. You obviously need to know how to code the Netcool Gateway's "config" file. I'm also not sure that Netcool made the right decision to be an Alert client. I know that they had to rewrite the code when Alerts were introduced (in 5 or 5.12) and notifies (remember them?) were dropped. But that's all history now. Netcool uses the normal GetListEntry and Create / Set to do its ARS directed work. It supplies a form that it writes into and workflow can be attached to that form to do what you like. In any event, should BMC drop Alerts for another idea it's not that hard to write code given the right people. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: [email protected]<mailto:[email protected]> Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ ________________________________ From: Ben Chernys [mailto:[email protected]] Sent: May 19, 2010 7:51 PM To: '[email protected]' Subject: RE: Alert Text on Alert Events - max length Netcool uses the Alert API. See if there are any restrictions there by looking the the c API reference at the ARDecodeAlertMessage call. Having just looked I think you'll be in luck as it seems that there is no restriction on the length there. Cheers Ben ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jones, Jonathan Clark Sent: May 19, 2010 7:28 PM To: [email protected] Subject: Re: Alert Text on Alert Events - max length ** I have Rick. We have no "users" relying the Alert mechanism. Email is the standard "people notification mechanism" here and I think that will remain true. However, the IBM Netcool bi-directional gateway utilizes the Alert "service" for its communication back to Netcool from ARS. I know that's probably not the best design considering where the Alert "service" is headed with future versions. That aside, we have situations where the outgoing notification is being clipped to 255 characters on the ARS side, thereby truncating the notification that is read into the Netcool event. I increased the Alert Text field to 'unlimited' in my development environment and everything seems to be functioning properly (long text is present in the notification back to Netcool), just wondering if there is some other area that might be adversely affected by this change...table fields that display the field (if there are any) immediately come to mind. There probably is a limit to what Netcool can process; we haven't hit that limit and I don't want ARS to be the driver of that limit if I can avoid it. Thanks! Thanks, Jonathan Jones Southern Company Services 205-257-4799 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, May 18, 2010 11:53 AM To: [email protected] Subject: Re: Alert Text on Alert Events - max length ** Have you considered the capacity of your receiving devices, as well as that of those trying to read the alerts, prior to starting down this road? Rick On Tue, May 18, 2010 at 9:44 AM, Jones, Jonathan Clark <[email protected]<mailto:[email protected]>> wrote: Hi Listers! Has anyone ever expanded the Alert Text field's input length on the Alert Events form to allow for "more informative" alerts to be sent? Currently the field is set to 255 in our environment (ITSM 7.5 on ARS 7.5 on Oracle 10g) and I would like to change its input length to "unlimited." Any gotchas? Thanks, Jonathan Jones Southern Company Services 205-257-4799 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
