That sounds like what's happening....thanks for the update...... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 20, 2010 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Strange "fat client" behavior...
** Most of the 7.6 consoles now contain flashboards - in the KPI tabs. Some did in 7.5, as well as in 7.0. The web path you have set in Server Information might need to be changed from http to https to use the certificate correctly. Careful though.... mine was set to https and when we installed the 7.5.00.004 User Tool it was unable to recognize an https web path (patch 003 and earlier did just fine) and would hang the user tool as soon as you hit a console or form with a flashboard. After multiple attempts, the latest patch 005 candidate they sent me appears to have fixed the problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, May 20, 2010 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Strange "fat client" behavior... ** Richard, I don't use the ITSM Suite...but does that console contain any flashboards?....those are rendered through the MidTier, and as such, needs to do something with the certificate. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, May 20, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Strange "fat client" behavior... ** We have a 7.5 system with the AR sever on one box and the mid-tier on another. We just reinstalled the mid-tier to work with IIS. The lan folks installed a certificate on the IIS server so we can use HTTPS. All of the "web" parts work fine. However, when we use the "fat client" to access the arserver and go into the incident management console selection we get a certificate error. Why is the "fat" client doing anything with the web stuff? Any thoughts? Thanks!! _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
