Typically no notification is sent in r7.1 on a status change unless the change is to resolve or Cancel the case.
Check out that you have a defined active Customer Receipt Notification-this should be produced unless its turned off somewhere. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 [email protected] <mailto:[email protected]> au.fujitsu.com <http://au.fujitsu.com> <file:///C:\DOCUMENTS%20AND%20SETTINGS\SCHONST\Application%20Data\Micros oft\Signatures\Fujitsu_files\fujitsuemailsignature.gif> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramagiri Sent: Monday, 24 May 2010 14:54 To: [email protected] Subject: Email notifications are not sent when new inccident is raised or change the status ** Hi All, We are using AR System 7.1. The problem is ....... " Email notifications are not sent when new incident is raised or change the status". Is this due to high AR System email Massages. Please suggest why this problem occurs. ________________________________________________________________ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy * [email protected] <mailto:[email protected]> Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5139 (20100523) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This is an email from Fujitsu Australia Limited, ABN 19 001 011 427. It is confidential to the ordinary user of the email address to which it was addressed and may contain copyright and/or legally privileged information. No one else may read, print, store, copy or forward all or any of it or its attachments. If you receive this email in error, please return to sender. Thank you. If you do not wish to receive commercial email messages from Fujitsu Australia Limited, please email [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
