Mike,

I have seen two techniques used for this:

1) If your server system has virus scanning software that runs when a file is
   saved to the disk (and generally it will save a cleaned file or empty stub
   if there is a problem)

   You can just have workflow that runs when TR.attachment != $NULL$ and have
   an action that Saves the attachment to disk and then a second action that
   reads the attachment from disk.

   If the file is clean, this is a write and a read of the same file so no
   issue and no problem.

   If the file is a problem, it would have been cleaned or munged (this is a
   technical term....) and your reloaded file is save -- although not the
   original.

2) Write a filter plugin and pass the attachment to the plugin and have the
   logic in the plugin do the virus check and then either return an error or a
   cleaned file or whatever you want in case of problem and just leave the file
   as is in case of no problem.

I hope this helps,

Doug Mueller

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of versicle
Sent: Wednesday, May 26, 2010 10:58 AM
To: [email protected]
Subject: Attachment Virus Scanning

Hi All,

Is anyone aware of software that Remedy can call or interface with to scan
files before they are attached to a form?

TIA,

Mike
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