I think you need more information about what's happening. What's the location and name of the file they're trying to attach? Have you had them enable workflow logging? Are they logging in through Citrix like in the old post you found?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 01, 2010 9:00 AM To: [email protected] Subject: Re: ERROR the parameter is incorrect ** I have not visited with the user, but according to them, no, it isn't fixed. I've told the user copy the file to their desktop and re-try. But "according to them" it's still a problem. The user isn't too fond of Remedy.. so the issue may lay there. ...And if I don't get an incident ticket, I will most likely not go fix it. J From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 12:01 PM To: [email protected] Subject: Re: ERROR the parameter is incorrect ** Marcelo, Was the solution that you found in the archives applicable to you? If not, what is your client operating system? Is it Windows 7 by any chance? I didn't have the same problem as you but I've had other problems with Windows 7 because of virtual paths that Windows 7 uses for certain things. Maybe your file you want to attach is on one such virtual path and the User Tool doesn't like it? If that's the case, try moving the file to a actual physical path like the root drive C:\ and see if it makes a difference.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 11:03 AM To: [email protected] Subject: Re: ERROR the parameter is incorrect ** Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See below: Re: Parameter is Incorrect by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message: - Use ratings to moderate (?) Reply | Print | View Threaded | Show Only this Message Melissa & Mike, One thing to check... Is the drive actually mapped on the Citrix server. We found that we had a problem where a drive was mapped on the user's machine, it was not mapped on the Citrix Server (where the User tool is actually running). Our Citrix admins kept telling us it was mapped but until I did an Active Link that captured the Net Use command inside the User Tool and found it wasn't we kept having issues. You might want to create a Diagnostics form with a button and 1 or more large character fields to capture info and see what you really have mapped inside the User Tool. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@...] On Behalf Of ZHANG, ERIC L Sent: Tuesday, March 18, 2008 9:23 AM To: arsl...@... Subject: Re: Parameter is Incorrect Mike, We have the same problem for users via Citrix. I opened a ticket to BMC support and this was the support's response: "As per the version you mentioned in your initial email, you are using Citrix Presentation server 4.0. As per the compatibility matrix, the only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2 (Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this with Citrix Presentation Server. So the issue could not be sent to the further level since the citrix version is unsupported" Metaframe 3.0 is an old Citrix version. I don't understand why the newer version, Citrix Presentation server 4.0, is not supported by BMC. Thanks, Eric -----Original Message----- From: Mike Wallick [mailto:mdwall...@...] Sent: Monday, March 17, 2008 10:40 AM Subject: Re: Parameter is Incorrect I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with WUT 7.0.1 p3 through p6. Performing the same operation from a 6.3 user tool in Citrix does not exhibit the same behavior (it works as expected). Sorry I don't have more to offer. Mike On 3/17/08, SUBSCRIBE arslist Melissa <melissa.r...@...> wrote: > > We are trying to attach documents to the work info for an incident, but we > are getting "Parameter is Incorrect" error when the file is located in the > "My Documents" folder. In our environment, My Documents is mapped to a > network drive. I can attach from any other network drive. > > We are using Remedy User 7.01 patch 5. > -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 9:25 AM To: [email protected] Subject: ERROR the parameter is incorrect One of my users is getting the error "The parameter is incorrect" while trying to attach files into work info entries. If I log in as such user on my RUT, I do not get the error. Has anyone seen this? I'm currently researching the error ..just thought the list may already have a fix. Thanks All, Marcelo _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
