The arthread.log will show what escalation threads have been spawned. But I think it only uses one thread by default (you can enable more). Escalations run as the 'AR_ESCALATOR' user, so you can grep for that in the arsql.log or arescalation.log and check the timings. As for memory, all I would know to do is monitor the memory of the arserverd.
If a single escalation is running for a long time, that is a definite red flag, as if your escalations are all on one thread, long db transactions could block your whole escalation queue. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ex Soundgarden Sent: Wednesday, May 26, 2010 10:48 PM To: [email protected] Subject: monitor Remedy escalations performance ** Hi ARSListers, I'm currently doing a comparison on two Remedy servers that run on two different platforms (Soalris 10 and Windows 2008). I want to know if there are available tools that I can download to check the performance of the escalations running on both systems. I already used AR System Log analyzer but it only gives me the SQL and API transactions. I'm looking for a tool that will give me the amout of memory the escalations consumes, and the number of processes/threads they're using. Any ideas you will share will surely help me start on this one. Thanks in advance! gabud _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
