Another position in DC that is more on the admin side. KLSL Consulting is looking for Remedy consultants to work in Washington DC. These positions are frequently continued on 1 year contracts. Given the rate and long term nature of the projects, local Washington DC area consultants only please. Also no third parties, we only work directly with consultants. If interested contact Bob Lind at bob.l...@klslconsulting.com
Remedy Sysadmin Level 2 (5+ Years) Complete Description: Remedy Administrator will provide crucial system admin support during the District's Remedy 7.5 upgrade project. Candidate provides support during the 7.5 upgrade project such as adding users, creating new CTI's, building new reports, extracting statistical data and performing minor to moderate system configuration updates on all Remedy applications during the 7.5 upgrade project. Candidate will be tasked with administrative support projects during the 7.5 upgrade of all Remedy ITSM Suite applications as well as some custom built applications. Candidate works closely with Remedy Engineers and Developers in support of the 7.5 upgrade project. Candidate will interact with and fulfill customer requests during the 7.5 upgrade project and therefore must have strong customer service skills. Must have experience performing assessments on Remedy forms and modules in order to determine if their functioning conforms to customer's stated requirements. Must have good understanding of service desk, change management and asset management standard work flow. Must have experience performing QA analysis and running system tests on development output. Experience developing system documentation and training end users is highly desired. Knowledge of ITIL v3 best practice method is desired. Responsibilities: • Provide administrative upgrade support for Remedy Application solutions. • Perform administrative enhancements on Remedy Applications during the upgrade and in the new environment while the 7.5 upgrade is underway. • Work closely with developers to understand solutions in BMC Remedy Action Request System (ARS) up to 7.5 as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • Guide the user community through a migration from earlier Remedy version to 7.5. Perform administrator functions as needed to support the major version upgrade project. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade Recommended Experience: • At least 5 years experience in Remedy 5.x up to and including to current versions. • At least 8 years total work experience. • A minimum of a bachelor’s degree. Behavior Characteristics: Remedy ARS (version 5 – present) Required 5 Years Remedy ITSM (version 5 – present) Required 5 Years Report Writer Administration Required 3 Years OS/Network Administration Required 2 Years Knowledge of Java based web applications Nice to have 2 Years Must have Green Card or be US Citizen. May be required to stay "on call" for occasional after hours support. There are no reimbursable expenses. Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
