My bad.. I guess I just skimmed through her question and thought she was asking tool vs server.. Now that I read her email again, my reply was obviously not useful so please disregard it.
I haven't tried 6.3 tools on Windows 7 yet.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Jason Miller Sent: Sunday, June 06, 2010 3:10 PM To: [email protected] Subject: Re: Remedy 6.3 User Tool - compatibility with Windows 7 ** Joe, is that AR 7 or Windows 7? It looks like she is asking about Win 7. Kali, I suspect the 6.3 WUT will work on Win 7 but it is not supported by BMC. AR 7.5 is the first version to support Win 7 (32 bit only for the WUT). I do not have the comparability matrix for 6.3 handy but I don't think 6.x was even supported on Vista. You may have to put user.exe (the installer) and aruser.exe (the executable once installed) in XP compatibility mode to make it work correctly. I also recommend copying the install file locally to the hard drive instead of installing over a file share/mapped drive. We had some issues when people tried installing 7.1 WUT on Win 7 until they copied the file locally. HTH, Jason On Sun, Jun 6, 2010 at 10:09 AM, Joe D'Souza <[email protected]> wrote: ** No. 7 has new data types that would not be handled / recognized with a 6.3 tool. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Kali Obsum Sent: Sunday, June 06, 2010 1:41 AM To: [email protected] Subject: Remedy 6.3 User Tool - compatibility with Windows 7 ** Hi, Does anyone know if Remedy 6.3 User Tool is compatible with Windows 7? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
