User Lockouts in 7.5

What we do know... when the server locks my users out it sends a NULL
password in the authentication string... It's as if the
cross-reference/NT authentication isn't picking up their network
password?? 

Some users all of the time, when using their network password (null PW
in people form) get locked out every single time they open the Incident
Management Console. They do not get locked out if they open the incident
form directly. 

Some users all of the time, when using their network password (null PW
in people form) get locked out every single time they attempt to save or
run a macro

Some users some of the time get locked out at random times without rhyme
or reason... 

Please help... any ideas... anything... this is escalated as high as it
can go with BMC it's not going anywhere with them!!!

Matthew Moellmer
Fifth Third Bank
Remedy Applications Development
[email protected]
513.358.2027

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