Hi,
Change the integration so that it goes through the API-layer.
There are many ways to do this:
- Write an API-program in C, Java, DotNet, ...
- Run a ready made exacutable such as runmacro.exe or the driver-program
- Do the update through Web Services
- Sen an email to the system with the update
- Etc...
If the update must go directly to a table, create a staging table instead,
and have an escalation poll that table for changes. You can then do a
Push-fields from the escalation and update the real record.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi Listers,
>
> I have a small problem in hand. This is a very strange case.
> -I have a regular form to which an entry is created by workflows.
> -Now this entry has an update happening into its records. But the funny
> thing is that update is done only to a particular field in the table
> through
> a direct UPDATE statement from an external system. This leaves us with no
> trigger(execute on condition for workflows) to capture this update on the
> records.
>
> I understand that a submit or modify action happens only when the change
> is
> triggerred at an API level which in turn is making the DB update. As in my
> case there is no Remedy intervention and i am not able to capture this
> event
> for writing further workflows.
> Any suggestions guys.
>
> Thanks in advance
> Cheers,
> Naveen
>
> -----
> With Warm Regards,
> Naveen
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