In the workflow, date/time is calculated in seconds. We calculate this information in the same manner that Norbert described in his post.
If you want to stop users from closing incidents you can build a bit a workflow
that executes on Modify IF ('Status'="Closed") AND ($USER$ != "AR_ESCALATOR")
and have it throw an ERROR message, which will prevent the incident from being
saved until the status is changed.
Sincerely,
Robert Fults
Remedy Admin/Dev.
Florida International University
Email: [email protected]<mailto:[email protected]>
http://uts.fiu.edu<http://uts.fiu.edu/>
From: IT (Amanullah Bashir Ahmed) [mailto:[email protected]]
Sent: Sunday, June 13, 2010 1:28 AM
Subject: <No subject given>
**
Hi Enslin,
Thanks for your response. One more thing is if I want to stop all users to
close the incident. My concern is incidents should close only using Auto Close
Resolved escalation. Now in my company users can close the incidents but I am
interested users would not be able to close the incidents manully, what should
I do?
Thanks & Regards
Amanullah
Software Consultant
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Enslin Van Blerk - MWEB
Sent: Wednesday, June 09, 2010 3:22 PM
To: [email protected]
Subject:
**
Hello Amanullah
I think the only way in 7.1 is to change the escalation
HPD:INC:AutoCloseResolved
Regards
Enslin
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: 09 June 2010 09:45 AM
To: [email protected]
Subject:
Hi there
Version 7.1
According to BMC Remedy "If you leave an incident as resolved, after 15 days
the Incident Management application closes the incident."
My requirement is "If you leave an incident as resolved, after 5 days the
Incident Management application should close the incident"
What Changes or configuration required to do this.
Thanks in advance
Thanks & Regards
Amanullah
Software Consultant
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