Signal 8 is "Floating point exception". Try commenting out all the plugins in ar.conf and see if the plugin server can be started by armonitor.
The link resolution you have when trying to start outside armonitor is because the LD_LIBRARY_PATH does not contain the location of the libs. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jun 17, 2010 at 10:02 AM, Ben Chernys < [email protected]> wrote: > ** > No that looks OK. So, the .so may not be part of the link and may be > loaded dynamically in which case ldd won't know about it. > > Do you get anything in the plugin logs? You can also use truss (Solaris - > try strace on Linux) to see what actually happened - ie if the process was > actually started and when the request was made for the .so. > > Cheers > Ben > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *William Rentfrow > *Sent:* June 16, 2010 8:11 PM > > *To:* [email protected] > *Subject:* Re: Plugin server keeps dying with signal 8 > > ** > So that gives me this: > > linux-gate.so.1 => (0xffffe000) > libnsl.so.1 => /lib/libnsl.so.1 (0xf7770000) > libpthread.so.0 => /lib/libpthread.so.0 (0xf775a000) > libc.so.6 => /lib/libc.so.6 (0xf762d000) > /lib/ld-linux.so.2 (0x56555000) > It appears the first one is missing something? And I'm not sure about the > last one...? > > William Rentfrow > Principal Consultant, StrataCom Inc. > [email protected] > Corporate Website, www.stratacominc.com > Blog, www.williamrentfrow.com > 715-410-8156 C > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ben Chernys > *Sent:* Wednesday, June 16, 2010 11:05 AM > *To:* [email protected] > *Subject:* Re: Plugin server keeps dying with signal 8 > > ** > Try ldd remedy/ar/bin/arplugin > > ldd lists the dependencies and whether they are available or not. > > Cheers > Ben > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *William Rentfrow > *Sent:* June 16, 2010 5:57 PM > *To:* [email protected] > *Subject:* Re: Plugin server keeps dying with signal 8 > > ** > Thanks for the quick response. > > The execute bit is on and the non-root user is the owner of all of these > objects. > > You are right about the paths - they are correct on the server but not in > the email. I should have said it's in the <installdir>/ar/bin > > William Rentfrow > Principal Consultant, StrataCom Inc. > [email protected] > Corporate Website, www.stratacominc.com > Blog, www.williamrentfrow.com > 715-410-8156 C > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ben Chernys > *Sent:* Wednesday, June 16, 2010 10:51 AM > *To:* [email protected] > *Subject:* Re: Plugin server keeps dying with signal 8 > > ** > Make sure the x (execute) bit is on. if not, turn it on. > > ls -l libarcrypto.so > chmod +x libarcrypto.so > > In your email you say the .so is in /ar/bin, not /remedy/ar/bin > > Double check that this is just a type else fix your path or copy the file. > > Cheers > > Ben Chernys > > Senior Software Architect > Software Tool House Inc. > > Canada / Deutschland / Germany > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ > softwaretoolhouse.com<[email protected]> > Web: www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor. > > *Meta-Update,* our premium ARS Data tool, lets you automate > your imports, migrations, *in no time at all*, without programming, > without staging forms, without merge workflow. > <http://www.softwaretoolhouse.com/>http://www.softwaretoolhouse.com/ > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *William Rentfrow > *Sent:* June 16, 2010 5:35 PM > *To:* [email protected] > *Subject:* Plugin server keeps dying with signal 8 > > ** > > We're on a new install of Remedy ARS. Here's the vital stats: > > Suse Linux = AR Server OS > > Remote Oracle DB (Oracle 10g RAC) > > AR Server 7.5 patch 005 > > Non-root install > > I've only gotten through the AR Install. It installed with no errors. > When the server tries to start I keep getting this error: > > *ARMonitor child process (pid:3719) started. > ./arplugin > > LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap:/remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardbcldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/product/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib > * > > *Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 > 201005111542 > (c) Copyright 2001-2009 BMC Software, Inc.* > > *Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 > 201005111542 > (c) Copyright 2000-2009 BMC Software, Inc.* > > *(ARNOTE 0) > ARMonitor child process (pid:3719) died with 136. And the signal is 8.* > > (paths above changed since they are considered proprietary but you get the > idea....) > > The LD_LIBRARY_PATH appears to have everything in it that it needs. > Support has reviewed our ar.conf file and had us try a few things but so far > we have not solved the problem. > > Also, when I attempt to invoke the plug-in server directly using the line > in armonitor.conf I get this error: > > /remedy/ar/bin/arplugin: error while loading shared libraries: > libarcrypto.so: cannot open shared object file: No such file or directory > > The libarcrypto.so file exists and is in the /ar/bin directory. We have a > supported version of Java installed. > William Rentfrow > Principal Consultant, StrataCom Inc. > [email protected] > Corporate Website, www.stratacominc.com > Blog, www.williamrentfrow.com > 715-410-8156 C > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 > www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 > www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 > www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
