Thanks. I did look at NTE:NTS:Email_200_Customer-NT, but it appears to be
intended for customers without a login record:
((('Remedy Notification Method' = "Email") AND ('Internet E-mail' != $NULL$))
AND ('Notification Submitter' = $NULL$)) AND ('Remedy Login ID' = $NULL$)
I want my internal notifications to contain different links depending on
whether it’s an assignment notification to staff or informational email to a
customer.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Terry Bootsma
Sent: Friday, June 18, 2010 10:12 AM
To: [email protected]
Subject: Re: Support Staff vs. Customer notifications
** Rebecca:
This information is in the "ITSM 7.6 Notification Engine Guide" (if you are
using 7.6)
NTE:NTS:Email_200_SystemNT sends out internal notifications
NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email
notifications
(see Page 13).
Hope this helps..
Terry
On Jun 18, 2010, Boyd, Rebecca E. <[email protected]> wrote:
**
Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain
both the artask & Web URL.
Email notifications to customers regarding case open, resolved, etc. to
contain only the Web URL.
It looks to me like checking/unchecking these options in the
NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of
notification.
Is there a way I can control these options?
ITSM 7.5
Rebecca Boyd
Application Administrator
Information Systems
336.758.5671
wfu
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
