This is a bit of a sales message, sorry in advance.
Cuba4Remedy is a point and click computer telephony integration solution for
BMC Remedy and a wide range of telephone systems. Very simple screenpop
type integrations can be achieved with little or no Remedy workflow
expertise. More advanced integrations simply require a good working
knowledge of Remedy workflow. The vast majority of Remedy integrations so
far have not required any computer programming. However, for complete
flexibility a C based Cuba API is provided if necessary.
Integrators might like to take a look at the product at
http://www.iteloffice.com
Download the cuba manual here for full integration details:
http://www.iteloffice.com/downloads/cuba_remedy_downloads/cubarem_tsapi_manual.pdf
(Avaya version)
The way the evaluation works is the product runs for three hours and the
service stops after this time. The service can be restarted after this
time. So integrators can download the software, develop an integration and
then only need to purchase a registration code at the point of deployment.
Integrators can also demonstrate the integration to customers connected to a
real live switch and real Remedy Server albeit with the 3 hour run
limitation.
Please feel free to email if you have any questions.
Angus Comber
[email protected]
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