Thanks for your response Pritch, Please find the below version details: Operating System
AIX 5.3 Database Oracle 10G AR System 7.0.01 AR Email Engine 7.0.1 JDK/JRE 1.4.0 Mid Tier 7.0.1 Java version 1.4.2 IIS 6 Servlet Exec 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 BMC Problem Management 7.0.2 BMC Service Level Management 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 Remedy Approval Server 7.00.01 Remedy Assignment Engine 7.00.01 Thanks & Regards, Pavan Kumar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Tuesday, June 22, 2010 6:21 PM To: [email protected] Subject: Re: Requester console- URGENT- help what version of ITSM On Tue, 22 Jun 2010 16:34:08 +0530, Pavan Kumar <[email protected]> wrote: > Hi Experts, > We have created an incidents through requestor console, we are getting lot > for errors as below: > ARCreateEntry - You cannot submit or modify the incident status from """""" > to """New""". > > Can some please help us. > > Requester console vesion: 1.0.00 > > > Thanks & Regards, > Pavan Kumar > > ________________________________ > CONFIDENTIALITY CAUTION/DISCLAIMER > Transmission of this email is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any action in reliance upon this information by the person or > entity other than the intended recipient is prohibited and would be at > their risk and responsibility. While Adea takes adequate protection against > viruses, neither the sender of this mail nor Adea accepts any > responsibility or liability for interception, corruption, delay or any > virus introduced by this e-mail or any attachment. If you are not the > intended recipient or if you have received this in error, please delete > this email with attachments, if any, and inform the sender. Thank you for > your understanding and co-operation > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ________________________________ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
