Pawan, This is surely from workflow and as Pritch pointed out, it is checking transition values in the SYS:Status Transition Rules form. Why would that filter be checking on transition values on a create though? Have you modified any of the out of the box workflow?
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of pritch Sent: Tuesday, June 22, 2010 10:06 AM To: [email protected] Subject: Re: Requester console- URGENT- help Don't know if your error msg is coming from a log (ie sql log) or a piece of workflow. You might want to zero in on what exactly is giving you the error to diagnose. In version 7 ITSM, there is a form named SYS:Status Transition Rules that is being checked - just something to look at. On Tue, 22 Jun 2010 18:37:27 +0530, Pavan Kumar <[email protected]> wrote: > Thanks for your response Pritch, > > Please find the below version details: > Operating System > > AIX 5.3 > > Database > > Oracle 10G > > AR System > > 7.0.01 > > AR Email Engine > > 7.0.1 > > JDK/JRE > > 1.4.0 > > Mid Tier > > 7.0.1 > > Java version > > 1.4.2 > > IIS > > 6 > > Servlet Exec > > 5.1.2 > > BMC Financial Management > > > > BMC Atrium CMDB > > 2.0.1 patch 003 > > BMC Incident Management > > 7.0.2 patch 4 > > BMC Problem Management > > 7.0.2 > > BMC Service Level Management > > 7.0.2 patch 4 > > BMC Asset Management > > 7.0.2 patch 4 > > BMC Change Management > > 7.0.2 patch 4 > > Remedy Approval Server > > 7.00.01 > > Remedy Assignment Engine > > 7.00.01 > > > > > Thanks & Regards, > > Pavan Kumar > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of pritch > Sent: Tuesday, June 22, 2010 6:21 PM > To: [email protected] > Subject: Re: Requester console- URGENT- help > > > > what version of ITSM > > > > On Tue, 22 Jun 2010 16:34:08 +0530, Pavan Kumar <[email protected]> wrote: > >> Hi Experts, > >> We have created an incidents through requestor console, we are getting > > lot > >> for errors as below: > >> ARCreateEntry - You cannot submit or modify the incident status from > > """""" > >> to """New""". > >> > >> Can some please help us. > >> > >> Requester console vesion: 1.0.00 > >> > >> > >> Thanks & Regards, > >> Pavan Kumar > >> > >> ________________________________ > >> CONFIDENTIALITY CAUTION/DISCLAIMER > >> Transmission of this email is intended only for the person or entity to > >> which it is addressed and may contain confidential and/or privileged > >> material. Any action in reliance upon this information by the person or > >> entity other than the intended recipient is prohibited and would be at > >> their risk and responsibility. While Adea takes adequate protection > > against > >> viruses, neither the sender of this mail nor Adea accepts any > >> responsibility or liability for interception, corruption, delay or any > >> virus introduced by this e-mail or any attachment. If you are not the > >> intended recipient or if you have received this in error, please delete > >> this email with attachments, if any, and inform the sender. Thank you for > >> your understanding and co-operation _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
