Interesting fix to this issue. I had to export the Asset Management application from my development server and import it onto my QA server (environment with the problem) to resolve this. I do not understand why importing the backup of AST:PurchaseRequisition which was taken from the QA server prior to migrating the Dev form did not resolve this license error. Has anyone else seen this type of reaction when importing individual application forms?
I think I have a corrupt form but would like some input and ideas on solving this issue. Any help would be greatly appreciated. When I try to open the Purchasing Console I am receiving "The license information provided for this form does not match that in owning application : AST:PurchaseRequisition (ARERR 9859) The application is not licensed : Remedy Asset Management (ARERR 9858)" The application is licensed and I can access Asset Management Console without any issues. I have so far deleted the Asset Management License and restarted AR then assigned a new application license and restarted AR. Same error returns. This response can be duplicated with other users as well. AR 7.5p3 ITSM 7.6 CMDB 7.6p1 Oracle 11g Windows Server 2003 Tommy Morris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
