Thank you for the detailed response. On Wed, Jun 23, 2010 at 6:31 PM, Mueller, Doug <doug_muel...@bmc.com> wrote:
> ** > Frank, > > The question is a simple one.... > > Would the users in question need a license (one each) if they were doing > the operation directly? > > If the answer is yes, then there is a problem with your strategy from a > licensing perspective. Why? Because > you are multiplexing multiple end users on a single login. > > What seem to be describing is simply putting another UI in front of the > user and then gathering the requests > together in a process and then forwarding them on to the AR System server > all as a single user with a single > license. > > Not only do you have a license issue, but you loose information like who > really did the operation (last > modified by) since everything is done by one user. So, tracking and > accountability are lost. Sure, you could > always add another field and have that field be updated with the > information -- but that is further emphasizing > that you are working around the system and the licensing of the system > because you are having to take an > action to perform something which is automatic if you were following the > licensing rules. > > If the operation was only Create or Read, there would not be a licensing > issue -- although still a tracking > issue -- but then you could just come in as the different users and not > have to convert to one shared user > because there are no licensing issues. > > Hopefully, this helps explain how to think about the situation if there is > a question about whether something > is OK under the licensing rules. > > Doug Mueller > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Frank Caruso > *Sent:* Wednesday, June 23, 2010 10:44 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Shared User ID > > ** In the process of setting up an Enterprise Service Bus (ESB) to front > several Remedy web services. Users consuming the services will have the > ability to create, update and query records through the ESB, which will log > into ARS using a single user id with a fixed license. I am looking for > clarification on whether using a single user ID from the ESB to create and > update records would be a violation of the BMC license agreement. I know in > the past it was not allowed for such interfaces as a web site (not MidTier) > but am wondering if using an ESB architecture would be different. > > Thank you. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
