Lisa, The problem based on my experience is related to a registry key problem..I don't know which one, or how to fix..but it is very specifically client related.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of lisa bumshteyn Sent: Wednesday, June 30, 2010 10:31 AM To: [email protected] Subject: Error on creating web service mapping ** I'm hoping someone can help me with the following error. Failed to intialize JRE and internal java module (ARERR 7017) What I'm trying to do is reconfigure the input mapping of an existing web service that we currently have. While in the input mapping screen, i click to choose the xml schema and receive the above message. In trying to reasearch the error online, I've come across suggestions to reinstall the admin tool (didn't help) as well as references to KM-000000018146 knowedge base article (which unfortunately I cannot access due to issue with Remedy Support website right now). I also get the same error if i make any other change on the web service and try to save it. Any help would be appreciated. Here's some details about our environment: ARS ver 7.0.1 patch 6 OS: Windows DB: MS SQL 2005 Thanks, Lisa _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
