Wow, thanks for the feedback. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Wednesday, July 07, 2010 1:32 PM To: [email protected] Subject: Re: mid-tier doesn't see crystal XI ** This is entirely the fault of the mid-tier installer; I had so many problem of exactly this sort with the various patch levels of 7.1 that I ended up putting a 7.0.01.002 mid-tier on my CRXI/BOXI server. I'm still using it in production!! For my dev server I used 7.0.01.008. I have been pointing my 7.5.00.005 pre-production mid-tiers at that last one for testing... it works just fine since all the 7.0.01 mid-tier is doing is serving up the crystal report. I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later patches of 7.1 as the installers remained bug-ridden - trying to upgrade the mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer. CRXI is such a pain to install and license that once you get one running, AND a working mid-tier, I try to leave it alone. I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they have not. This week's poster child for worthless installers is BMC Analytics 7.6.01, which skips the entire dialog box set for specifying your db connection - much as the mid-tier installer fails to detect CRXI/BOXI and prompt to install the Crystal viewer. All I can recommend is that you try every patch level of mid-tier that you can find until one works correctly; most of them are flawed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Tuesday, July 06, 2010 12:19 PM To: [email protected] Subject: mid-tier doesn't see crystal XI ** I installed Crystal Reports XI then mid-tier on a server for testing purposes and the mid-tier install and program don't seem to see that Crystal/Business objects is installed. The viewer isn't available for install and the reporting options for a local reporting server aren't available after install. Does anyone know what file/registry entry that mid-tier looks for to say that there is a local Crystal install? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
