Dan,
Thank you so much for your help. I was able to find the email, with all of its attachments, in the location you indicated within Remedy. This definitely allows me to build a solution through workflow. I have marked this question as SOLVED. I'll keep an eye out to see if anyone else chimes in on this topic. Thanks again, - Mark Date: Thu, 15 Jul 2010 08:31:54 -0500 From: [email protected] Subject: Re: Missing Email Attachments (Incoming Digitally Signed Email) To: [email protected] ** Mark I think we had a similar issue. If the email is digitally signed, there should be multiple attachments. The first one would be the smine.p7m. This is the one that the Email Engine strips off and puts in the AR System Email Attachments form. But there are the other attachments. Open the AR System Email Messages form and find the incoming email that was signed. Set the Display Advanced Options to ”Yes” and then click on the Advanced Options tab and then on the Attachment Alternatives tab. Look for the entry with the Attach Label of “Email”. This attachment is your entire email complete with attachments that came with it into the AR system. You can set up filter to move this attachment wherever you want to so you can open it and the attachments that accompanied it. Regards Dan Dan Wangler, MHS Remedy Support Team Science Applications International Corporation From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Latta Sent: Wednesday, July 14, 2010 12:59 PM To: [email protected] Subject: Missing Email Attachments (Incoming Digitally Signed Email) ARS 7.0.01 Patch 5 Email Engine Patch 5 Microsoft Server 2003 Incoming Email MAPI All, Remedy seems to lose attachments from incoming email messages that are digitally signed. It only sees a smime.p7m attachment. I have verified through Outlook that additional attachments exist. Whether there are additional attachments or not, all digitally signed messages show up in Remedy with a smime.p7m attachment. The message body shows a "<<...>>" for each attachment that is missing. Does anyone know how to fix this problem? Any help is greatly appreciated. Thanks, Mark The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy._attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _________________________________________________________________ The New Busy is not the old busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_3 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
