Hello listers... We have an interesting issue - a while back a customization to Remedy was performed. Essentially the following happens in IM 7.03: 1.) Agents clicks a button 2.) System takes a template Word DOC and performs a mail merge with the current ticket/person info 3.) Document becomes attached to the Incident Work Log At this point everything is fine - the document can be opened and viewed as expected...but then... 4.) Agent saves the Incident When the Incident is re-opened the attachment is corrupt. Research into the corruption appears to show Microsoft "smart tags" are corrupted but we can't figure out why. If a normal document (no mail merge) is saved with the Work Log and re-opened it is fine - only the mail merge ones are affected. I'm not even 100% sure this is a Remedy problem because of the last fact. William Rentfrow Principal Consultant, StrataCom Inc. [email protected] Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 715-410-8156 C
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