Thank you all. I was trying to skip 10g, because setting up 10g is some work for our oracle folks, as we don't have 10g instances lying around. Now I am leaning towards going through 10g.
--- On Mon, 7/19/10, <Prashanth Bhagawat> <prashanth.bhaga...@accenture.com> wrote: From: <Prashanth Bhagawat> <prashanth.bhaga...@accenture.com> Subject: Re: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g To: arslist@ARSLIST.ORG Date: Monday, July 19, 2010, 12:49 AM ** Hi Tripathi, If it's mentioned in the product manual about the compatibility, then its there for some reason, you might or might not get problems while installation. We were trying something similar upgrading 6.3/9i >> upgrade database to 10g >>upgrade ARS 6.3 to 7.1>>upgrade 7.1 to 7.5, but up-gradation failed while going to 7.5, 10g upgrade should not take more time so don’t skip any steps in your up gradation activity. Go through the release notes or installation guides of ARS for each version and document the steps that you need to take care for ARS up-gradation as well as database specific settings you need to do and then start up-gradation. Few things that you need to take care is that no duplicate user profile entries in user form If there are any customizations done on user and group forms then you will have issues with the views of the user and group forms once you upgrade to 7.1 You are attempting an ITSM up-gradation or custom application, if it is set of custom applications then you can think of migration from 6.3 to 7.5 using remedy migrator directly, all you need is setup of your new 7.5 environment. Regards, Prashanth Bhagawat -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Saturday, July 17, 2010 12:18 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g Hi all, To make the above switch, I am planning to first upgrade to Oracle 10g, then upgrade ARS to 7.5, then upgrade Oracle to 11g. The key fact being that Oracle 11g is not supported by ARs 6.3, but Oracle 10g is supported by both ARS 6.3 and ARS 7.5. The lazy in me is trying to find out if I can somehow skip 10g. To do so, I would have to try ARS 7.5 with Oracle 9, or ARS 6.3 with Oracle 11g. I know these are not supported combinations, but it doesn't mean I can't have them (especially for the duration of the upgrade work). Anybody done it? ARS (both 6.3 and future 7.5) and Oracle 9 are in Solaris. Oracle 10g, 11g will be in Linux. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
