We have built several complete ARS 7.5. systems on 2008 R2 x64, with all of the supporting servers for mid-tier and RKM also starting out as 2008 R2, and over the last 9-10 months we have seen enough odd behaviors with permissions to log files and processes that don't seem to run unless the correct user account is currently logged in (MAPI Email for one) that we have decided to go live for production with all app servers on 2003 x64 or 2003 R2 x64 instead. The BMC installers don't always run properly on 2008 R2 (and I mean the full ITSM Suite, so include things like Analytics, Dashboards, and Remedy Knowledge Management), and the installed apps continue to have permissions problems after installation such that I don't think that BMC has figured out the nuances of working in a Windows 7 / Server 2008 R2 world yet - where account permissions are MUCH tighter. The client tools have the same problem, installing into paths under one logged in user account that they do not have write permissions to when run under a different logged in user. Hopefully they will get that all figured out for 7.6.3, but after months of testing I do not trust ARS 7.5 / ITSM Suite 7.6 components to run reliably in a 2008 R2 environment. We only got the clients (User, Studio, Import, Migrator) to work reliably on Windows 7 and 2008 R2 by pointing ALL of their paths to a common C:\Home directory that ALL user accounts had full permission to.
The SQL Server 2008 Enterprise x64 engine behind the ARSystem db, running on Windows 2008 R2 x64, has been rock solid; we will go live on that. We have also seen SQL Server 2008 x64 (installed on Windows 2003 R2 x64 servers) run fine under RKM and Analytics/BOXI (if you can get the Analytics 7.6.01 installer to work at all - it was DOA here). You have to have the 7.6.01 version of Dashboards to talk to SQL Server 2008, however, so we only recently got that to work. You may have better luck with 2008 R2 than we have, but for now we will only be using it for the database servers. Upgrading the ARS and ITSM components is more than hard enough without the quirks of a new (and not really supported) OS complicating things. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 7:36 AM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
