ARGetEntry -- schema AR System Administration: Server Information entryId 000000000000001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user [email protected] from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED [email protected] (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 000000000000001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB
IP Addressess Changed. ---- Danny Kellett <[email protected]> wrote: > What does the plugin log say? > > Sent from my iPhone > > On 22 Jul 2010, at 15:29, Ken LaPierre <[email protected]> wrote: > > > Hi Listers and old friends, > > > > Recently the server operations team installed MS security patches on our > > remedy application servers and LDAP no longer authenticates properly. We > > opened ticket with BMC and Microsoft and are still troubleshooting the > > issue. I found this link with a potential hotfix: > > > > http://support.microsoft.com/kb/980596 > > > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered > > architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, > > SQL server(Win 2008, SQL 2005). > > > > So far rolling back the app server prior to patch date gets us working > > again so we are equating the issue to the patching but at this point unsure. > > > > Anyone seen this before and has a suggestion please let me know. > > > > Thanks, > > Ken LaPierre > > Senior BMC Remedy Consultant > > www.bmc.com > > North Myrtle Beach, SC > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
