Amey, There is a flaw with monitoring Arserver processes from within the AR System. If the arserver process is not running, the system is off line. The escalation will not fire for the run process. Also you will not be able to login to the system to check if it is green or red.
Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amey Bhosale Sent: Tuesday, July 20, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Monitoring Process like Arserver , Apache , Tomcat using Remedy ** Hi All, I have requirement where i need to monitor the process like Arserver , Email Engine , Apache , Tomcat using Remedy. The plan is to have a form which will display a table with records like Arserver , Email Engine , Apache , Tomcat . So the table would have column like Component Name , Component Status.The Component Status is a radio button created on the form which will have value Running or Stopped. So when the process is Running the record will be displayed in green and if stopped then red. So do i need to use an Escalation where i will use a Run Process to run the grep command to check whether the process individually are running for Arserver , Email Engine , Apache , Tomcat The grep command does return a long string output e.g. ps -ef | grep ars would return 4 - 6 process running i.e. arserverd , armonitor etc. But then this long output how will store in Remedy and confirm the Component status to be set as Running or Stopped ? So can someone please suggest me as how should i approach with this requirement ? Regards, Amey Bhosale _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
