I have found that most reporting/crystal errors on Mid-Tier are due to configuration errors. There are several areas you need to check:
- Mid-Tier Admin webpage, Report Settings: These values must be set correctly for your environment. (** Flush the cache between changes. **) - AR Server Information, Advanced, Default Web Path: Format should be "http://[webserver]/arsys"; - Check your User form for the correct user account and permissions for the ODBC connection HTH, Michael W. Luttmann Lead Remedy Developer Fort Carson NEC "If you don't like change, you're going to dislike irrelevance even more." Gen Shinseki -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: Friday, July 23, 2010 1:06 PM To: [email protected] Subject: Re: Crystal Report error Sorry forgot to mention - this is being accessed using mid-tier -----Original Message----- From: "Lammey, Peter A." [[email protected]] Date: 07/23/2010 02:19 PM To: [email protected] Subject: Re: Crystal Report error Does your Remedy User client have ODBC use underscores checked? This can be found in the menu Tools -> Options and in the Advanced tab. Also verify that your Remedy application server name is listed in Report Server field (and includes TCP if necessary in the TCP field next to that field). Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: Friday, July 23, 2010 2:01 PM To: [email protected] Subject: Crystal Report error We are using Business Objects 11.5 with ARS 7.5 When I try to run pre-canned reports in Incident Manager, I get the following eror The table 'HPD_Help_Desk' could not be found. Error in File C:\WINDOWS\TEMP\HPD5fAssigee5fModifed1 {E5FBF338-ED6F-4707-8B9E-E3BA1E0309AB}.rpt: The table could not be found. Have to confess am not a experienced crystal report person so need some help. Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
