Here is another sneak peak at four more topics to be covered in the Technical Session track at the WWRUG10 <http://www.wwrug10.com/> :
Topic Protecting customizations or extensions across upgrades. Abstract AR System applications are highly customizable and flexible. Upgrading these customized applications poses some challenges when upgrading to future versions of BMC products. Come hear what BMC is doing to enforce the use of best practices when customizing or enhancing BMC Out-Of-The-Box applications and ensure the preservation of such changes during an upgrade. This topic will cover the problem, solution and a live demo showcasing the potential solution. Synopsis Topics covered are: Overview of the problem Solution Functionality detail Demo Topic Creating Custom Applications to Submit Incidents Abstract I have a number of custom forms that submit incidents to the Incident Management Application. While I do give them the Incident form in my Help Desk Self Service app, I have also created separate very specific forms to gather very specific information for certain applications. We have had trouble gathering all of the details we need for one application, another is used to the time it takes to call the Help Desk. I have another where the issue is always assigned to SMEs and no work is required byt the Help Desk so I have automated the assignemnt process. With these applications I have created drop down menus with the specific information we need to troubleshoot the problem. Because of this typing is minimal and it only takes a minute or two to fill out the information and submit. I push the data to SRM:Request, the same way that Remedy Requester does so it looks and acts like a normal incident once it gets to HPD:Help Desk. Synopsis Business Need 1. Incomplete information captured resulting in extra calls to insureds 2. Lack of commitment by user community to call Help Desk for an isolated problem that is no longer occurring Benefits 1. All of the information needed to research and resolve the problem is captured. 2. Menus minimize typing. 3. Links to FAQs and Knowledge documents provide basic technical information to non-technical people. 4. Can be used 24 x 7. 5. Notifications to Help Desk staff avoid delays in getting problems resolved. 6. Eliminates need to make a phone call to the Help Desk. 7. Makes handling of issues that require no follow up with the user less time consuming through automations. 8. Allows those who care visibility into the issues with their application. The Form 1. Very specific to the application. 2. Only 'must have' information is collected. 3. Fields are hidden until they are needed based on menu selection. 4. Menus are added to fields based on menu selection. Form Properties - Menu Access:Clear fields,Set defaults Menus 1. Menus are created from Help Desk categories. a. Error messages b. Issues experienced Hidden Fields needed to push to SRM:Request Topic Lean Application Design: The effects of normalization Abstract Normalized data models and flat data models both have their place in transactional Remedy applications. Separating the data model from the data view can have several important implications on the long term viability of both the application and the data the application collects. Synopsis Knowing the appropriate approach to use when designing custom database applications can have important implications on the long term viability of both the application (performance, reliability, and capabilities) and the data (quality and integrity) the application collects. Topic Localize Your AR System Applications using Developer Studio L10n Toolkit Abstract Traditionally, localizing custom-built AR System applications has not been an easy task, because localizable resources are stored in various formats. Now, Developer Studio provides a optional plugin that localizes AR System applications by extracting English terms from AR System objects, exporting/importing standard localization interchange formats, and then automatically creating translated resources and views on the same server. Synopsis This session provides an overview of the L10n Toolkit in terms of the operator user interface and overall processing model. This includes understanding how the toolkit enables the following with an integrated user interface: * processes an application or set of forms on an AR Server to extract the translatable resources * allows a translator to work directly within Developer Studio, or export terms using a standard localization tool interchange format to be sent to an external translation bureau * imports translated resources back into the toolkit * updates the target AR Server with automatically updated views and catalogs Topic Mobilizing IT: a discussion with Doug Mueller about mobile trends and how to use smartphones to give your organization a competitive advantage Abstract 2010 has been the year of the mobile app. How can your IT organization benefit from smartphone and mobile application development trends? Explore different approaches to mobility. Hear what is working for other Remedy customers. Learn how to avoid common mistakes getting your mobile project funded, integrating Remedy with handhelds, and gaining end-user adoption. Synopsis Consider these facts: -For the first time, smartphones outsold laptops last year. -55% of today's teens never expect to work in an office. -2/3 of employees consider themselves mobile. -By 2012, more internet connections will originate from handhelds than PCs. Progressive organizations access Remedy from smartphones today. If you're not there yet, attend this session and come away with everything you need to launch a mobile project - and become the mobility expert on your team. Looking forward to seeing you all in October! Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
