Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC
Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, tnsnames.ora) and connection to the database through SQL*Plus is been confirmed working. During initial steps and confirmations we get no errors, but when the installer has started and comes to the phase where it tries to start the service it fails to start BMC Remedy AR System service and arerror.log states the following(portmapper service starts normally): Fri Aug 06 17:41:50 2010 : Action Request System(R) Server Version 7.5.00 Patch 006 201007180200 (c) Copyright 1991-2009 BMC Software, Inc. Fri Aug 06 17:41:50 2010 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Fri Aug 06 17:41:50 2010 ORA-12154: TNS:could not resolve the connect identifier specified Fri Aug 06 17:41:50 2010 390600 : Cannot initialize contact with SQL database (ARERR 551) Fri Aug 06 17:41:50 2010 Stop server Fri Aug 06 17:41:50 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Any ideas on this? best regards Steinar This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
