What version of ITSM are you utilizing? This always helps in a proper answer...
However, there is no method of "increasing the LENGTH" of the incident number in the earlier versions of the system as it utilizes Field-1. In later versions of ITSM this is a different field and could be (not suggested) customized to increase the length. However with that said... All tickets have a "character prefix" like "HPD..." or "INC..." should you fill the remaining 12 characters (that would mean 999,999,999,999 tickets in the system) you could alter the prefix to something like "HPDa" and then you will have 99,999,999,999 tickets. However with that said - the caveat is the Field-1 unique entry ID. A "Select count(*) from..." sql statement will tell you how many rows you "really" have in the table. HTH Robert On Fri, Aug 6, 2010 at 1:13 AM, Ramagiri <ravi.ramag...@gssamerica.com>wrote: > ** > > Hi all, > > In our organization , the remedy server incident number count is > almost filling. > > Please let me know how to increase the incident number count . is > there any form where I can configure this. > > *****________________________________________________________________* > > ****** > > *****RAVI CHANDRA . RAMAGIRI* > ****** > > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5345 (20100805) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
