In a nutshell (to keep it as minimally "chatty" as possible): ITSM reports: Intended for "front line" managers and (perhaps) directors. Limited "ad-hoc" reporting capabilities. Output only occasionally viewed by higher level decision makers.
Analytics: Powerful and mature tool for "slicing and dicing" information. Intended for use Business Analysts or other decision support personnel. Output could be viewed both up and down the stack of decision makers. Dashboards: High level "rollup" of information intended for CxO level decision makers. Output only occasionally viewed by lower level decision makers. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Friday, August 06, 2010 11:12 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics vs Dashboard...the difference? From the blurbs reproduced below, I can't tell the difference. It must be geared towards people with higher pay and higher intelligence. What's the difference in purpose, content, technology? Dashbaords mentions "process", Analytics seems to focus on ITSM. Can't tell what it amounts to. Anybody? In case you're thinking this is too easy....how's any of this any different from the OOB reports ITSM comes with? I know this might be a question for sales folks...but they are soooo chatty. Thanks. ps: I did read the pdf brochures, only to end up more disoriented as to what is what and why these two beasts. ===== BMC Analytics for BSM Out-of-the-box reporting and analysis for technical and non-technical users Puts critical business intelligence at your fingertips for more informed and accurate decisions. * Best practice reports for BMC Remedy IT Service Management, BMC Atrium CMDB, BMC ProactiveNet Performance Management, and more BMC solutions * Create ad hoc reports in seconds through interactive point-and-click analysis; no programming required * Easily share Web-based reports with IT and business stakeholders * Runs on industry-leading BusinessObjects technology ========== BMC Dashboards for BSM Link critical IT processes into a dashboard view of aggregated performance indicators enabling timely, fact-based decisions This product: * Includes best-practice metrics and key performance indicators aligned to business services * Leverages a highly intuitive, graphical interface with aggregated metrics across IT support and operations processes * Provides “just enough” drill-down, as well as trending capabilities across business services * Supports fully customizable, personalized, and role-based views With BMC Dashboards for BSM, you have access to the right data at the right time to optimize decisions and improve the performance of your IT functions. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
