Carin, I have users on Windows 7 with WUT version 7.5.00 Patch 003A.
I have not had reports regarding this particular issue - lately. If I remember correctly, what I have seen before is logged-in users putting their computers into hibernation. When the computer comes out of hibernation it may grab a new IP. Then Remedy sees the user as trying to login from 2 different locations, even though it is the same computer. Check & see if Remedy sees the user as already logged in. If so, you can "release user." Be aware that Remedy has limits on how often this can be invoked for any given user. Also, you may want to verify IP lease time with your networking team. HTH, Rebecca -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carin Grobler Sent: Monday, August 09, 2010 5:43 PM To: [email protected] Subject: Windows 7 and WUT Hi, We have a couple of users using the Windows client with windows 7 OS They are not using wireless but get the " User is connected to another machine" error message Anyone seen this error and have a fix for it ? Thank you Carin ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
