So, are you mapping the question responses to any of the SR Type Fields and then doing a concatenate ? How is the mapping defined ?
Thanks Mahesh On Mon, Aug 9, 2010 at 3:04 PM, Chowdhury, Tauf <[email protected]>wrote: > ** > > We are having an issue in which User responses to questions are not being > mapped to the backend incident. There are no errors that are obvious but > what is strange is that the Labels are pushed to the Notes field but the > User collected responses are not. If I look at the Service Request itself, I > see all the user responses but it is not being translated to the backend > request. We have made sure it’s not an entitlements issue or permissions > issue as this happens even with an Admin account. Has anyone run into this? > Thanks in advance. > > > > *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* > ** > > Analyst, Service Management > > Informatics-Infrastructure > > Office: 631.858.7765 > > Mobile:646.483.2779 > > > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
