Jason, Not sure what NE and RE is but if you are using an AIE data exchange, is your Primary Key field the MAC attribute? If not, then that could possibly be why you see duplicates. Also, are there duplicates in the source or are there only duplicates after you do a Reconciliation? Actually, is the duplicate CI in the staging dataset or in BMC.ASSET? If it is in the staging dataset (the temp dataset where CI's are put into after AIE pulls from the source), then perhaps it is an AIE mapping issue or just eliminate the dupes from the source if you can. However, if the dupe is getting created in BMC.ASSET only after you do your reconciliation, then I would check the identification rules to make sure you are identifying correctly and CMDB doesn't think that you are merging a new record every time.
-----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Wed 8/11/2010 6:27 PM To: [email protected] Subject: Atrium Core case sensitive? Hello everybody, We are fairly new to CMDB/AIE/NE/RE. We are having issues with CIs from different import sources not identifying as the same CI. Our database is MS SQL and is configured as case insensitive. We are now looking to see if case sensitivity is an issue. For example we will get duplicate MAC CIs in the production dataset for 001B783ED321 and 001b783ed321 after an ID and Merge. What are we missing. Are there any components in the Atrium Core that are case sensitive? Thanks, Jason ARS 7.5 p5 (before the bad one) Atrium Core 7.6 p2 ITSM 7.6 p1 MS SQL 2008 64 bit Win 2008 64 bit _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
