Hi Everyone, I would be interested in hearing about your experiences in this area. I am struggling to import SLAs using BMCs Import/Export facility in the Aplication Administration Console in ITSM7.5 with the latest patch.
Observations: 1. Measurement & Milestone Templates import ok - great! 2. Action Templates never get imported 3. Some SLAs import, but none have any Actions (due to 2) 4. No SLAs get imported In all cases the logs say "The value(s) for this entry violate a unique index that has been defined for this form". Analysing the logs there are numerous forms involved: SLM:Association SLM:MeasurementCriteria SLM:GoalSchedule SLM:RuleActionSequence SLM:RuleActionSetValueItem SLM:RuleAction SLM:RuleCondition SLM:RuleEventData SLM:RuleDefinition SLM:ServiceTarget SLM:Milestone The problem seems to originate from association records not getting deleted when a SLM deletes an SLA, but to identify these records and susequently delete them is a nightmare!!! It seems this problem has been around since 7.1 (perhaps before?) according to earlier ARSLIST submisisons. I have so far resisted logging this with BMC as this can be a time consuming process, but find it difficult to imagine that this has not already been submitted. If this has been around for so long, then why hasn't it been fixed - Perhaps BMC would like to comment on this? Based on you experiences I would like make an informed decision as to whether I am waisting my time using the BMC Import/Export tool, and move onto something that actually works. One alternative is to copy & paste, but this is going to burn up the hours/days/months as the number of SLAs could run into thousands. Another alternative is to spend time analysing and fixing BMC's OOTB application, as this would be faster than a copy & paste solution in the long term, but perhaps someone out there has done this already and is prepared to share the patch? Thank you for your time & warm regards Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
