You need to restart the plugin service.

On Aug 27, 8:56 am, Larry Barnes <[email protected]> wrote:
> I'm having trouble pulling data from Active Directory into the people
> form in Remedy.  I get the following error message. "Cannot connect to
> the directory service : Can't connect to the LDAP server (LDAPERR 91)
> (ARERR 3375)"
>
> I've looked on the BMC community page and found 1 article where a user
> needed to update the Base DN For Discovery field.  Sine this field was
> blank on my end I updated it and saved the form.
>
> Do I need to bounce the server for this to take place?
>
> Is there something else I'm missing?  
>
> Btw: I have all the other info in this form.
>
> Thanks for your time,
>
> L. Barnes
>
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