Hi guys, Resurecting this email (yes I have been subscribed for that long!).
Once upon a time, (< ITSM 5 - 6) there was a OOTB report that contained all the details of all SLAs configured (see http://img85.imageshack.us/img85/7411/slareportsample2.jpg) but this seemed to disappear with ITSM 7+. Has anyone been able to create a crystal/BO report to provide the same info? or anyone know whether BMC are looking at reintroducing this report? It was truly a great report to have. Thanks! George ---------- Forwarded message ---------- From: Nisha RAMTRI <[email protected]> Date: Wed, Jun 21, 2006 at 6:45 PM Subject: Re: HELP-->SLA Terms and Conditions report needed!!--->Resolved To: [email protected] ** Hello All, There is an out-of-box report available under Service Level Agreement--->General--->Details which gives the complete details of all the SLA's created including Terms&Conditions, Milestones, etc. Thanks you all for the suggestions. * Warm Regards, * *Nisha Ramtri* * Remedy Development, ITAC, ST Microelectronics Ltd. ** Plot#1, Knowledge Park-III, ** Greater Noida. ** Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 * -----Original Message----- *From:* Action Request System discussion list(ARSList) [mailto: [email protected]] *On Behalf Of *T Wang *Sent:* Friday, June 16, 2006 5:51 PM *To:* [email protected] *Subject:* Re: HELP-->SLA Terms and Conditions report needed!! ** SLA's Term and Condition is stored SLA_Rule_Condition, not in SLA_Main. You can easily create report based on this fact from Crystal Report, but if you don't have that option you can run a query against the database and dump the information to spreadsheet. HTH. -----Original Message----- *From:* Action Request System discussion list(ARSList) [mailto: [email protected]] *On Behalf Of *Nisha RAMTRI *Sent:* Friday, June 16, 2006 5:16 AM *To:* [email protected] *Subject:* HELP-->SLA Terms and Conditions report needed!! ** Hello All, We are on version ARS 6.3/HD6/SLA 6.x. There is a requirement in the team here that we need a report of all the SLA's that have been made and their terms and conditions attached. I have seen the Service Level Agreements form for the same and when I took out the report on the native client in an excel sheet, the Terms and Condition field value is blank though all other things like Business Hours tag/ holidays tag attached can be viewed in the report. On database level alos, I tried taking out the report but was not able to do the same. Is there any other form which might be storing all the Terms and Conditions of all the SLA's created and if yes, can a report be taken out from the same? If no, then from the form I am using, is it possible to take out the Terms and Conditions in a reort format. Thanks. * Warm Regards, * *Nisha Ramtri* * Remedy Development, ITAC, ST Microelectronics Ltd. ** Plot#1, Knowledge Park-III, ** Greater Noida. ** Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 * __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
