I don't know if they still do Remedy support or not but we used IBM for a while. I thought they were great, but I didn't know a lot (still learning). They were patient and explained the background to all the fixes. They really dug into stuff that I didn't expect them to. They also introduced me to a several troubleshooting tools. For the level I was at, it was almost like a troubleshooting training class for every issue. I didn't submit things willy-nilly; I did my own research and testing and multiple attempts at fixes before contacting them. Maybe that is why they were willing to give so much time They were never exasperated with my lack of knowledge.
The reason I was so surprised by their effort - the previous year we used a different company and the answer for almost anything, even using the OOB config tools, was 'that isn't the typical install, we don't support it'. That company is no longer in business of any kind. On Sep 3, 6:39 am, Stephen Heider <[email protected]> wrote: > Hey List, > > Can you recommend a Remedy support vendor? I am looking for a vendor that > has resolved issues which are not simple. > > Thanks. > > -- > Stephen > Remedy Skilled Professional > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
