If its not working you may be missing some libraries that are located in <midTier Install dir>/WEB-INF/lib cmdbapixxx.jar libcmdbapi libcmdbjni
try that. On Sep 9, 10:46 am, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > I've not experienced that error, but out of curiosity did you try performing > a search against the Computer System or Base Element forms looking for that > specific instanceid within the datasetid mentioned? That error indicates > more of a potential problem with the CMDB itself than the CI Viewer, in my > opinion. In the past when the CI Viewer has been broken for me, I get either > the spinning ball that indicates something is loading, or I get an error > message right away informing me that it can't find some component of the CI > Viewer itself. > > Thanks, > > Shawn Pierson > Remedy Developer | Southern Union > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne > Sent: Thursday, September 09, 2010 10:16 AM > To: arsl...@arslist.org > Subject: CI Viewer won't work after mid-tier upgrade > > ** > I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI > Viewer isn't working: > The CI Relationship Viewer could not open because the specified root CI does > not exist. > namespace = BMC.CORE > classname = BMC_ComputerSystem > datasetid = BMC.ASSET > instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 > > I've triple checked that the assets are there and fine. > > ARS 7.1 p 11 > CMDB 2.1 p4 > Mid-tier 7.5 p4 > ITSM 7.0.03 p 9 > On Linux with remote Oracle 10g RAC > > The compatibility document seems to indicate this should work, and it seems > to work for all the ITSM features. Has anyone else seen this? Is it an > incompatibility? Do I have to go back to a 7.1 mid-tier? > > Anne Ramey > *********************************** > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_ > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
