JD, I am on ARS/ITSM 7.6.03, and for me, hitting enter in that field opens up a dialog window from which to select a Tier 1 Category. The AL that fires is "CHG:CRQ:ServiceCatTier1List_100R0-Dialog". For HelpDesk it is "HPD:HDD:List_100_R0-Dialog"
HTH Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JD Hood Sent: Monday, September 13, 2010 11:48 AM To: [email protected] Subject: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change Dialogs" ** Folks, In Change Mgmt v7.6, using the best practices view for the "CHG:Infrastructure Change" form in either new or modify mode, you get to the "Categorizations" fields via a dialog in the "Quick Links" menu. That dialog is the "Categorizations View" VUI of the "CHG:Change Dialogs" form. When it opens, I note that the Operational Cat Tier-1 and the Product-Name fields both have the "+" in their field labels, indicating there is some "on-return" functionality. However, it does nothing for me. Logging show nothing is firing "on-return" either. I checked Dev-Studio's "Show Relationships" feature and it lists quite a few related active links for that field, but I didn't see any that had the expected "on-return" functionality. If you have access to a v7.6 ITSM or CHG-Mgmt system, would you be so kind as to check that dialog and let me know if you have "on-return" functionality on either of those fields? I'm just trying to verify what I'm seeing to determine if it works as BMC intended or if something didn't install right... Thanks! JDHood hood.jdATgmail.com<http://hood.jdATgmail.com> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
