If you are using a real mailbox as your outgoing mailbox, you should check that too. We get undeliverable messages in the outgoing mailbox, when the message is sent to a misspelled e-mail address. The e-mail engine successfully sent the e-mail so no error in ARS. It came back to the mail box as undeliverable because the address was not found.
Lee. ************************************* Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-203-0036 Email: [email protected] <mailto:[email protected]> ************************************* From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Tuesday, September 14, 2010 1:00 PM To: [email protected] Subject: Re: AR System Email server ** You may want to check stderr.log file under AREmail/logs directory as well. Wirasat ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Tuesday, September 14, 2010 12:37 PM To: [email protected] Subject: AR System Email server ** Hi, If an email shows as SENT in the AR System Email Messages, and I do not see an error in the Email error forms, is it safe to assume the email was sent? I have a user stating they did not receive an email from Remedy. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
