I believe that I am safe in assuming that you understand how and why threads
are started and used, so I won't go into detail here.  The short answer is
"Only if they are backed up to the AR Server."  It may be that the data was
being queued up elsewhere in the chain.  Also, if you aren't using more than
6/12 threads even under unusual load, I would question why you have 33/38
for your settings.

Rick

On Wed, Sep 22, 2010 at 9:20 AM, William Rentfrow <
[email protected]> wrote:

> **
>
> I'm working on a fairly high volume 7.03 IM/7.1 patch 6 ARS (Solaris) with
> a remote Oracle database.
>
> The database/AR setup is configured correctly - we have CLOB row
> in-storage, Oracle cursor sharing set to FORCE, etc, etc.
>
> Recently we started to see performance problems - I have tracked those down
> and we are dealing with them - I did notice one weird thing in the meantime.
>
> The Oracle database is set up to handle up to 400 connections.
>
> The AR Server is setup to have a min of 2/2 and a max of 33/38 fast/list
> threads respectively.
>
> During the performance problem periods we never got more than 12 fast
> threads open and 6 list threads.  And neither server (AR and db) were near
> peak capacity.
>
> Shouldn't Remedy be opening more threads up if it is can and things are
> backed up?
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [email protected]
> Blog: *www.williamrentfrow.com*
> O 715-592-5185
> C 715-410-8056
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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