Hi,
Are you talking about an ITSM-version?
I think that there is a CRQ-number displayed to the user, and then you
have a CRQ-number, the actual Request-ID of field id 1, generated in the
background. I think the Request-ID-number is not intended to be shown to
the user.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi ,
> We have seen a CR no. in remedy as CRQ000000??, I do not understand why
> the CR got created with this number.
>
> Anyone had come across the same issue, can you please let me if any one
> knows the reason
>
> BMC REMEDY : 7.0.1
>
> Thanks & Regards,
> Pavan Kumar
>
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