We have been able to use PERFORM-ACTION-OPEN-URL from mid-tier to open docs and folders on our network. Here is how we enter the run command. PERFORM-ACTION-OPEN-URL file://\\Server\Remedyadmin\ExternalDocuments\ We found it only works from mid-tier if you include the file:// It also works from the user tool. Hope that helps ________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Thursday, September 23, 2010 6:43 AM To: [email protected] Subject: Run Process on the Mid Tier ** I have a customer base that used to be 100% on the user tool so I had a AL that said PERFORM-ACTION-OPEN-URL new "$Network Share$" and opened a network share in windows explorer. $Network Share$ being a field on the form where they have a drop down of certain network share address, such as //testnetworkshare/user/folder We are now opening this up to web users and as you can imagine, this does not work on the mid tier. How can you envoke windows explorer, or just open a network drive without having to use ftp, or a URL? ARS 7.1 ITSM 7.0 Windows 2003 SQL 2005 Kevin _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -------------------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ================================================================================ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
