We're making some changes to our Change Management process, and part of that is requiring the use of the Risk Calculator for Change Requests. The problem is, the team has decided that the calculations should result in 'Minor, Medium, or Major' risk rather than the OOTB 1,2,3,4, or 5.
So far, we've configured 10 questions, and I've set the three responses for each to give a result of 1, 3 or 5. I've changed the 'Risk Level' selection field so that 1 is now labeled Minor (0 in the db), 3 (2 in the db) is Medium and 5 (4 in the db) is Major. This leaves the problem of what to do when the calculated result would result in a level of 2 or 4. I found the 'Change Risk Ranges' form, and it looks like I should be able to use this form to specify that when the calculated result is, say, 2.25 round up to 3 rather than 2, or for 3.75 round up to 5 rather than 4. It doesn't seem to be working this way. Am I going about this the wrong way? It occurred to me that it might be easier to just change the labels for 2 and 4 Minor and Medium (or something) and just let it go. Ron Legters ITIL Tools and Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425-889-3952 Work _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
