We have and use AM but this is what we did for a small pool of loaner laptops issued by the Service Desk:
Created a form with a character field to contain the loaner name and imported the loaners into it. Created a menu against this form. Added a character field to Incident & attached the menu. Added a selection field with the values Issued, Needs, Returned to work in conjunction with the first menu field along with some workflow for data integrity. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, September 30, 2010 10:23 AM To: arslist@ARSLIST.ORG Subject: Asset tracking ** Does anyone here have a method for tracking assets (in Remedy) that are temporarily loaned to a department? Is this something that can be managed using the Asset Management application (which we don't currently have)? We are bringing our Media Equipment team into Remedy and IM doesn't quite meet their needs. I started developing a custom app for them a while back and it was sidelined, but now we are considering upgrading our licensing and it would include AM. I suppose the real question comes down to: should I bother to continue work on the custom app at this point if a better way is around the corner. Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu http://uts.fiu.edu <http://uts.fiu.edu/> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
