Do you have a record in the NTE:CFG-Notification Events form with Notification Event Type = "System", Module Name = "Incident" and Notification Event = "Assignment"? Are the Group Notifications set to Yes? That should be the NTE CFG record for incident notification.
HTH, Davin Lindner-Green On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote: > ** > ARS 7.5p3 > > ITSM 7.6p1 > > > > Just rolled this version out live for the company and group notifications for > incident records are not triggering. > > Notifications are not being sent when an Incident is assigned to a Group. > Notifications are sent when an Incident is assigned to an individual. > Notifications are sent for Tasks and Changes being assigned to a group but I > cannot find a configuration to ensure that Group Notifications fire for > incidents. > > Amazingly this is a major issue. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
