Marcelo,
You may want to check out the 7.6.03 .pdf, 160651_CDMClassedMapping (I got
is with my 7.6.03 download).
In it DNS servers are categorized (prodcats) as: Software>Software
application/system>Software Server.p
Not sure that this will help you, but it may be something of value to you
in the future.
rp
-------Original Message-------
From: Martinez, Marcelo A
To: [email protected]
Subject: Re: DNS changes
Sent: Oct 11 '10 14:34
**
Thanks Rick!
We are managing DNS changes, but not classifying them correctly. I wasnt
sure if others were tracking these. Youre correct, since they are not
objects it is difficult to add them as CIs.
We are not on 7.6 yet, just wanted to see how others are doing with
Release thus far.. I remember lightly covering it in ITSM 7.5 training.
FROM: Action Request System discussion list(ARSList)
[mailto:[email protected]] ON BEHALF OF Rick Cook
SENT: Monday, October 11, 2010 4:04 PM
TO: [email protected]
SUBJECT: Re: DNS changes
** Well, you are obviously managing DNS changes, so that means that there
needs to be some way of classifying them. However, they aren't
technically objects, so that makes them difficult to manage as CIs, unless
you want to manage them as server attributes or something. So it would
seem that having some categorization around them for the CM module would
probably do the trick.
As far as Release goes, it has it's place, but I think if you can make it
work with Changes and Tasks without having to twist or compress the
process, you're probably fine without Release. If you find that you have
large projects that need to be managed and scheduled at multiple sites or
on multiple timelines, having a Release encompassing several RFCs, which
can still have Tasks subordinate to them, is probably the way to go.
Rick
On Mon, Oct 11, 2010 at 1:55 PM, Martinez, Marcelo A <[LINK:
mailto:[email protected]] [email protected]> wrote:
How does your company categorize DNS changes in Change Mgmt? Do you have
it under Ops Cat Tiers or set up as a product?
Does your company have a criticality level for these? Do you
differentiate between 'creating' vs. 'modifying' them?
I'm just trying to see how others classify these.. seems as if lately
we've had an influx of DNS changes (new or mods) and my current
classification isn't in line with what the change is requesting.
ARS 7.1
ITSM 7.0.03
-----------------------------
On another note, to the people already using ITSM 7.5 / 7.6 ... Do you
use Release Mgmt or can you get by with just Chg Mgmt?
Thanks all -
Marcelo
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