ok ... hold the laughter ... apparently I've lost track of the days this week !
On Thu, Oct 21, 2010 at 11:38 AM, Susan Palmer <[email protected]>wrote: > Hi to all lucky attendees! > > I have an open support ticket with Column that appears to possibly be a bug > or a 'redefinition' of what the import tool is now doing. I was hoping > someone could bring this up during the engineering evening tonight on my > behalf since I'm being a good hostess to visiting relatives (ok on the > outside only) while I should be there! > > Import Tool v7.5, tested on Patch 3 and Patch 7. > > Simple import to 'Update' 3 fields on existing records. > Character field updates ok. > Date field updates ok. > Diary (audit log) does not. The import wipes out previously saved diary > field entries. Bad tool! > I am using field 1 to match records (named Site ID). > > I've been updating diary fields forever and the import entry was always > just the 'next' entry in the field. > > I have a webex recording of what it does that I don't think will go through > as an attachment here but I'll try. If you have a webex player let me know > and I'll send it too you (763kb). It demonstrates the issue. > > Column has reproduced the problem also but noticed that the Help Text > associated with 'Update' indicates: > "Update Old Record with New Record's Data-Entries are imported using their > existing IDs. If a duplicate ID exists, only the fields being imported are > replaced, merging the record. If you choose this option, BMC Remedy Data > Import actually deletes the record and reinserts it to perform the "update." > " > > I appreciate any help you can provide !!! Enjoy RUG, > > Susan > (crying inside) > > > *Susan Palmer* > > *ShopperTrak RCT Corporation* > > 200 W Monroe St 11th Floor > > Chicago, IL 60606 > > Office 312-529-5325 > > Cell 312-502-7687 > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
