Hi Everyone,
(this is my first post...)
I receive the following when I login to a Remedy Support Console on AR
System using 7.1 mid-tier:
Error. The server encountered an unexpected condition which prevented it
from fulfilling the request.
java.lang.OutOfMemoryError
at java.io.RandomAccessFile.readBytes(Native Method)
at java.io.RandomAccessFile.read(RandomAccessFile.java:315)
at java.io.RandomAccessFile.readFully(RandomAccessFile.java:371)
at java.io.RandomAccessFile.readFully(RandomAccessFile.java:351)
at
net.sf.ehcache.store.DiskStore.loadElementFromDiskElement(DiskStore.java
:276)
at net.sf.ehcache.store.DiskStore.get(DiskStore.java:250)
at net.sf.ehcache.Cache.searchInDiskStore(Cache.java:846)
at net.sf.ehcache.Cache.get(Cache.java:657)
at net.sf.ehcache.Cache.get(Cache.java:632)
at com.remedy.arsys.share.Cachetable.get(Unknown Source)
at com.remedy.arsys.share.FieldMapCache.get(Unknown Source)
at com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
at com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getEnumValue(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(U
nknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultF
ields(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)
at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.session.Login.initSessions(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestD
ispatcher.java:638)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatch
er.java:236)
at
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest
Dispatcher.java:283)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(Applicatio
nInfo.java:1846)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostI
nfo.java:937)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1
091)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1
002)
Has anyone seen anything like this before? I've worked with AR System
for five years and never have experienced this kind of error.
Thanks,
Larry Hayes
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